Legal requests

How we handle requests

• A person reads every request. We reply by e-mail, usually within a week, and sooner for urgent matters.
• We assess requests under our Review Guidelines and applicable law. We remove content that we determine is a false statement of fact, private information, a threat, harassment, impersonation or copyright infringement. Honest opinions and negative experiences generally stay, even when the person reviewed disagrees.
• We never edit a review, and we never accept payment to remove or change one.
• Copyright notices and counter-notices follow our Copyright Policy.
• The author of a review may be told that a request was made about it, but not who made it, unless the law requires otherwise. We keep requests for three years after they are closed.